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User Terms and Conditions

Introduction

Welcome to Hajer Bin Shehon, a website specialized in the sale of vehicle tires and accessories.
These Terms and Conditions of Online Use (“Terms” or “Online User Terms and Conditions”) govern your use of this website, including all pages within it (collectively referred to as the “Website”).
These Terms apply fully to your use of the Website. By accessing and using this Website, you expressly agree to all the terms and conditions set forth herein. Please read them carefully before browsing or making any purchase.

Acceptance of Terms

By using the Hajer Bin Shehon website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, the Privacy Policy, and any additional policies that may be announced later.

Accounts

  • When registering on the Website, you must provide accurate, complete, and up-to-date information.
  • You are responsible for maintaining the confidentiality of your login credentials and all activities conducted through your account.
  • The Website reserves the right to suspend or delete any account found to be used unlawfully or in violation of these Terms.

Products and Pricing

  • All displayed prices include Value Added Tax (15%).
  • We reserve the right to modify prices or specifications at any time without prior notice.
  • Product images are for illustrative purposes only; the actual product may slightly differ from the image.

Orders and Payments

  • Upon completing your purchase, you will receive an order confirmation via email and WhatsApp messages.
  • If a product becomes unavailable after order confirmation, the customer will be notified immediately, and a refund will be issued within a reasonable period.
  • Accepted payment methods include electronic payments or any other methods specified on the checkout page.
  • The customer has the right to cancel the order before the installation appointment is scheduled and receive a full refund without deduction.

Installation and Service

  • Hajer Bin Shehon provides tire installation services only at authorized branches.
  • The installation appointment is scheduled immediately after successful payment.
  • If the customer cannot attend the scheduled appointment, they must reschedule by contacting customer service or through the Website before the service is performed.
  • The prices shown on the Website do not include additional services unless explicitly stated.
  • The customer is responsible for attending the scheduled installation appointment. In cases of delay or cancellation without prior notice, additional charges may apply.
  • Hajer Bin Shehon is not responsible for any damage resulting from tire installation at non-authorized centers or outside the service area.

Privacy and Data Protection Policy

  • Hajer Bin Shehon is committed to protecting the privacy and confidentiality of its customers’ personal information.
  • Customer data is used solely for order processing, service delivery, and improving the user experience.
  • No personal information is shared with third parties except when necessary to provide the service (e.g., payment processors, installation partners, or government entities upon official request).
  • Customers have the right to request modification or deletion of their data at any time by contacting customer service.

Disclaimer

Hajer Bin Shehon bears no responsibility for any damage resulting from product misuse or installation at unauthorized centers.

The customer is responsible for ensuring that the tire size and specifications are suitable for their vehicle before purchase.

Warranty Policy

All tires sold by Hajer Bin Shehon are covered by the manufacturer’s warranty against manufacturing defects, in accordance with the terms set by the official distributor or manufacturer.

The warranty covers manufacturing defects only.

The warranty does not cover damages resulting from:

  • Misuse or unsafe driving.
  • Accidents, impacts, or sudden braking.
  • Under-inflation, overloading, or excessive pressure.
  • Installation at unauthorized service centers.

The warranty period varies depending on the tire type and manufacturer and begins from the purchase date shown on the invoice.

To benefit from the warranty, the customer must:

  • Contact Customer Service.
  • Bring the tire to one of Hajer Bin Shehon’s branches.

Allow a qualified technician to inspect the tire.

Hajer Bin Shehon reserves the right to reject warranty claims if the damage is found to be unrelated to a manufacturing defect.

Return and Refund Policy

If you wish to return or exchange a product, please review the following terms:

Return Conditions

A product may be returned in the following cases:

  • The items have not been used in any way, have not been mounted on the rim, and have not been tested on the vehicle.
  • The items are in their original condition, with packaging and labels intact.
  • If the order is canceled early before the items leave the sales point or warehouse, no deduction or fee will be applied to the customer.
  • No returns or exchanges will be accepted after a tire has been used or installed on the vehicle, except in cases of manufacturing defects covered by warranty.

Return Procedure

  • The customer must contact customer service or submit a request through the Website (if available) to initiate a return or exchange request, providing the order number to expedite the process.
  • Once approved, the refund will be processed to the original payment method within 5 to 14 business days, after inspection and confirmation of the product’s condition.

Exchange Policy

A product may be exchanged for another item of the same or higher value (with payment of the difference), provided that the above return conditions are met.

Modifications

Hajer Bin Shehon reserves the right to modify these Terms at any time. Hajer Bin Shehon reserves the right to modify these Terms at any time.
Customers are encouraged to review this page periodically to stay informed of any updates.